Give yourself constant access to your financials with eStatements.
Contact Us First Time User Guide Additional Recipients Guide Additional eDocuments GuideSign in to your Online Banking or Mobile Banking App to access your eStatements.
You can now sign up for many new account notices that are now available as eDocuments, such as:
1. Click on the eDocuments Tab, then click on Sign Up/Changes.
2. Pick which accounts and eDocuments that you want to add.
3. Click on Save Settings
4. Read the disclosure and click on “I agree” to accept the disclosure. You will receive a confirmation email regarding changes made to your eDocuments.
You can enroll in eStatements through your online banking account or the RCB Bank Mobile Banking app. Use our First Time Users Guide for details on how to enroll.
If you are a first time user or looking to add more recipients to receive your eStatements, please click on one of the buttons below for access to our guides.
An email notification will be sent to your email address associated with your Online Banking. The email subject line will read, “eStatement (Security Phrase).” For new eStatement users, the Security Phrase will be set by the user. For a time, the email subject line read, “Enhanced Statement (Security Phrase)” and has since changed.
You may either log in to Online Banking and click on the eDocuments tab for access to your eStatements or log in to the PDF attachment within the email notification using your Online Banking credentials (login information). The PDF only gives access to your eStatement for that cycle.
Additional recipients must use the PDF attachment for access to eStatements. See guide for details on adding additional recipients. The PDF attachment cannot be accessed on a mobile device.
This happens when the account is on a combined statement. To see the statement from this account, you would need to view the statement for the primary account. If you are needing assistance, please contact our Customer Service Center at 855-226-5722.
After your next statement or notice processes, it will show up in eDocuments. Your history will build going forward and will be available for 18 months.
After your next statement or notice processes, it will show up in eDocuments. Your history will build going forward and will be available for 18 months.
Any additional users needing access can receive eDocuments electronically by having the primary user set up additional recipients. This can be used for accountants, office managers as well as joint owners who do not have online banking. See Additional Recipients guide for details.
Additional recipients must sign in on a computer to view eDocuments.
First, verify that their email address is correct in the Additional Recipients section in Online Banking. Then verify that there were documents assigned to them. If they are still unable to receive the document, please contact our Customer Service Center for further assistance at 855-226-5722.
Additional recipients must sign in on a computer to view eDocuments.
Yes, this will update your email address in Online Banking and with RCB Bank.
If you are new to eDocuments, see the First Time User instructions guide.
After your next statement or notice processes, it will show up in eDocuments. Your history will build going forward and will be available for 18 months.
Sign into online banking and click on the eDocuments tab. Go to Sign Up/Changes and uncheck any document or account you wish to un-enroll. You can contact Customer Support to help you un-enroll at 855-226-5722.
Once the change has been processed, it can take up to 2 business days, to revert all statements to paper. Please keep in mind that this could affect your rewards if you have rewards checking and there could be some fees that will apply.
Contact our Customer Service Center at 855-226-5722.
We will notify you by email when an eDocument is posted to your Online Banking account. This will happen at the same time you would normally receive a paper statement, or notice. When the notification arrives in your email box:
Once you have signed up for Online Banking, you can access the eDocuments in either Online or Mobile Banking. eDocuments is available for both personal and business customers.
Yes, a printed version of an online statement/notice is the same as a paper statement/notice.
If you receive your images of your canceled checks today, you will also receive them in your eDocuments.
eDocuments are posted within Online Banking and Mobile Banking in PDF format. In order to view PDF documents, you may need to install or update Adobe Acrobat Reader.
First, log into Online Banking.
Click on the eDocuments tab.
Next, click on “Email Settings.”
The Security Phrase can be changed by updating the second field on that page.
Contact our Customer Support for assistance by calling 855-226-5722.
Yes, you can access your eDocuments using your Mobile Banking App.
The eStatement PDF attachment sent in the email notification cannot be accessed on a mobile device.
Additional recipients will need to sign on to a computer to access eDocuments.
If you were previously set up as an additional recipient and signed up for eDocuments, you would receive a notification for each. You would want to contact the account owner that set you up as an additional recipient to have them remove you. The Bank does not have access to make any changes to the setup of additional recipients.
